Retail Store Lead (Keyholder)

Function Related Activities/Key Responsibilities

In addition to Retail Sales Ambassador roles and responsibilities, the Lead Ambassador is responsible for supporting the store management team in overseeing the operational functioning of the store including, but not limited to...
? Supports the organizing and planning of 30-, 60-, and 90-day training plans for new hires.
? Supports the management team in developing strategies to improve the associate experience.
? Consistently drives team to meet sales goals.
? Drive brand awareness and lasting customer relationships by converting Guests through interacting with the product, promoting store campaigns and contests.
? Act as a Brand Ambassador consistently modeling and upholding The Coca-Cola Company Core Values.
? Handle POS transactions accurately and efficiently.
? Lead and guide and motivate sales floor team by suggesting different approaches to engage with the guest and be used and following up to ensure timely and quality execution against expectations.
? Assist Store Leadership with operational procedures: conducting inventory, cycle counts, ordering, opening and closing registers, counting safe, guest recovery, preparing bank deposits, cleaning, retrieving/sending emails, accepting/receiving shipments, product returns, paid ins/outs, cash refunds and voids, key item walks.
? Act a liaison between store associates and store leadership to create a fun and collaborative work environment.
? Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between creating The Experience, store associate engagement and shrink.
? Maintain visual standards and follow the plan-o-grams set by the planners and merchandise manager.

Education Requirements: High School graduate or equivalent strongly preferred

Related Work Experience:
? 2 years as a retail lead strongly preferred; prior management experience a plus
? Experience in specialty retail strongly preferred
? Experience with retail POS system a plus
? Fluency in a second language a plus
? Proficient in Microsoft Office suite
? Experience mentoring and or training others

Functional Skills:
? Dependable with open availability and flexible to work nights, weekends and holidays.
? Strong desire and ability to serve customers and solve problems.
? Ability to lead, motivate and promote a team environment.
? Excellent interpersonal, written and verbal communication skills.
? Detail oriented with the ability to manage multiple tasks simultaneously.
? Must be polished, polite and professional.
? Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness.
? Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast-paced environment.
? Constant walking and standing; frequent bending, stooping and reaching.
? Ability to consistently lift 10-35 lbs.; occasionally lift up to 55 lbs. with the ability to push or pull more than 55 lbs

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