Senior Manager, Customer and Performance Data Solutions

How youll help us Keep Climbing (overview & key responsibilities)

The Marketing Intelligence team plays a critical role in leveraging data to provide actionable insights and enhance our Marketing capabilities. We are currently seeking an experienced and strategic leader to join our team as the Senior Manager of Customer & Performance Data Solutions.

In this pivotal role, you will guide a dedicated team of data engineers focused on the seamless collection and integration of spaneting data. You will be essential in managing core data functions that enable insightful business analytics and foster data-driven decision-making. The ideal candidate will bring a strong seasoned background in data management and analytics, along with a deep commitment to innovation and excellence.

Key Responsibilities:

Leadership & Management:
? Lead and mentor a team of data engineers and QA specialists.
? Oversee the day-to-day operations of the data solutions team, ensuring alignment with organizational goals and objectives.
? Foster a collaborative and high-performance culture within the team.

Data Strategy & Planning:
? Develop and implement strategies for data ingestion, enhancement and utilization.
? Collaborate with stakeholders to identify data needs and prioritize projects.
? Guide the Marketing department as a SME on data availability, usage and best practices.

Data Management:
? Ensure seamless data collection and harmonization tailored for performance reporting.
? Oversee the development and maintenance of data acquisition pipelines, ETL processes and data storage solutions.
? Ensure data quality, availability, accessibility and accuracy through robust processes and checks.

Project Execution:
? Manage and execute projects related to data solutions requests.
? Collaborate with internal and external teams to assess and scope data needs to meet business needs.
? Lead the automation of manual data processes, checks and audits to enhance efficiency and improve accuracy.

Innovation & Improvement:
? Explore and implement new data analytics solutions and platforms to support data democratization across the department.
? Build data products for spaneting-specific use-cases and business needs.
? Drive continuous improvement in data management practices and tools.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values ? Care, Integrity, Resilience and Servant Leadership ? every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
? Competitive salary, industry-leading pro?t sharing program, and performance incentives
? 401(k) with generous company contributions up to 9
? New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 ? March 31)
? In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
? 10 paid holidays per calendar year
? Birthing parents are eligible for 12-weeks of paid maternity/parental leave
? Non-birthing parents are eligible for 2-weeks of paid parental leave
? Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life insurance bene?ts
? Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
? Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
? Domestic and International space-available flight privileges for employees and eligible family members
? Career development programs to achieve your long-term career goals
? World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
? Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
? Recognition rewards and awards through the platform Unstoppable Together
? Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)
? 3+ years of experience in managing technical teams and projects
? 4+ years of experience leading an Engineering team familiar with large cloud environments, Big Data technologies
? 10+ years of development experience Teradata, SAS, SQL, Python
? Demonstrated ability to work in a fast-paced, dynamic environment
? Proven experience in leading and managing data engineering teams
? Verified track record of designing and implementing data platform migrations
? Ability to manage multiple parallel projects while delivering quality releases on schedule
? Deep knowledge of traditional data warehousing (models, practices, and processes), cloud-based data warehouses, data lakes, and data streaming
? Exceptional system design abilities, including high-scale ETL/ELT pipelines including leveraging python
? Proficiency in SQL, SAS, Teradata, Python, AWS S3 and Redshift or other data manipulation languages
? Ability to communicate complex data concepts to non-technical stakeholders
? Strong analytical and problem-solving abilities
? Excellent leadership, team management and interpersonal skills
? Consistently prioritizes safety and security of self, others, and personal data.
? Embraces diverse people, thinking, and styles.
? Possesses a high school diploma, GED, or high school equivalency.
? Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)
? Bachelor of Master of Computer Science, Engineering or related discipline or equivalent experience required
? Experience working with large and highly complex data sets
? Experience working in spaneting operations and the airline industry
? Familiarity working with Delta?s internal data ecosystem (ex: RPAD)
? Adobe Analytics and Salesforce Marketing Cloud product experience

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