TPO for ITSM

Job Title:

TPO for ITSM...

Job Description

We're Concentrix. A new breed of tech company ? Human-centered. Tech-powered. Fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

Challenge Conventions

Deliver outcomes unimagined

Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Business and Technical Execution

Previous Ticketing And Service Now Experience
? Develop understanding of customer experience, especially at a tactical and transaction level.
? Develop Agile (Scrum / Sprint) Team backlog, with input from multiple team members.
? Collaborate with Agile team and partners to write user stories and requirements including acceptance criteria and acceptance tests, typically for 1 or 2 Agile Teams.
? Review and prioritize Agile Team backlog for Iteration Planning, including coordination of dependencies with other Product Owners.
? Review and assesses enabler work, understands scope of the upcoming enabler work and collaborates with System and Solution Architect/Engineering to assist with decision-making and sequencing of the technical infrastructures.
? Primary resource (and source of truth / single contact) to Technical (Dev) team and Customer team for user story details. Available to technical team during iteration (sprint) to answer real-time questions and provide clarity to user stories.
? Manage efficient flow of just-in-time story elaboration activities (user story refinement) throughout team execution, typically maintaining 3 iterations (sprints) worth user stories ready in team backlog.
? Participate in team demo with primary responsibility of reviewing and accepting completed user stories (PO is the only team member who can accept as done). This includes validation that stories meet acceptance criteria and meets team's Definition of Done (DoD).
? Participate in Iteration Retrospective, where teams gather to improve their processes. Also support the Agile Release Train's (ART's) Inspect and Adapt (I&A) workshop.
? Coordinate user story, functional, and technical dependencies with other Product Owners throughout each iteration and Program Increment. This is often done in weekly PO/ART sync meetings.
? Work with Agile teams to develop improvement stories to increase velocity and quality of the program.
? Accountable and responsible for user story quality and performance in production environment.
? Develop positive working relationships with agile team and our customers.
? Collaborate with all teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Work with outside partners and other third parties.
? Partner with business and internal/external partners to understand current customer experience and identify areas of opportunity.

#ConcentrixCatalyst

Location:

USA, GA, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:
? English
? Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

R1540754

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