Web Chat Officer - Work from home

? *Job Title: Web Chat Officer - Work from Home**
? *Company: IBM**
? *Location: Denver, Colorado, US...
? *Job Type: Part-Time**
? *Seniority: Entry Level**
? *Years of Experience: 0**

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? *About IBM:**IBM is a forward-thinking technology company that transcends borders, fostering collaboration on a global scale. We are dedicated to creating innovative solutions that empower businesses and improve lives. As part of our commitment to diversity and inclusion, we are pleased to offer a work environment that embraces uniqueness and encourages employee growth.? *Job Overview:**As a Web Chat Officer at IBM, you will play a pivotal role in enhancing customer satisfaction by providing timely and effective support via web chat. This entry-level position is ideal for those who are adapted to working in a virtual environment and are eager to contribute to a global team dedicated to excellence.? *Key Responsibilities:**
• **Customer Interaction:** Respond promptly to customer inquiries via live chat, ensuring a high level of customer satisfaction and engagement by addressing questions and providing accurate information.
• **Problem Solving:** Utilize decision-making skills to resolve customer concerns swiftly and effectively, guiding them through their issues while maintaining a positive experience.
• **Team Collaboration:** Work collaboratively with team members and other departments to gather necessary information and provide comprehensive support to customers.
• **Documentation:** Accurately document customer interactions and feedback in our systems to ensure continuity and knowledge sharing.
• **Product Knowledge:** Maintain up-to-date knowledge of IBM products, services, and promotions to provide informed assistance.
• **Feedback Loop:** Collaborate with management to identify trends in customer inquiries and suggest improvements for services and processes.
• **Adaptability:** Adjust to dynamic situations and varying customer needs by demonstrating flexibility in approach and solutions.
• **Performance Metrics:** Meet or exceed daily and weekly performance metrics set by the company, ensuring efficient handling of customer queries.
• **Training and Development:** Actively participate in training sessions and ongoing development opportunities to enhance skills and knowledge pertinent to your role.
? *Requirements:**
• **Education:** High school diploma or equivalent. Relevant experience in customer service or support is a plus but not required.
• **Technical Skills:** Proficient in using computers and familiar with web chat applications; ability to navigate multiple systems smoothly.
• **Personality Traits:**
• **Adaptable:** Ability to adjust to changing situations and prioritize tasks in a fast-paced environment.
• **Dedicated:** A strong commitment to delivering high-quality service and contributing to team success.
• **Soft Skills:**
• **Decision-Making:** Strong analytical skills with the ability to make informed decisions swiftly.
• **Teamwork:** Exceptional interpersonal skills to work cooperatively with others in a remote team setting.
? *Employment Benefits:**
• Visa sponsorship provided for eligible candidates.
• Company equipment will be supplied to facilitate your remote work environment.
• Paid overtime for hours worked beyond the standard contract.
? *Working Environment:**Join a dynamic company that promotes collaboration across the globe, fostering an inclusive and supportive team atmosphere. Embrace technological advancements and a culture that values diversity and innovation.? *Application Deadline:**Please submit your application by **October 25, 2024**.

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? *Equal Opportunity Statement:**IBM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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