Work-at-Home Customer Service Representative Job Openings (Full-Time)

Employer Industry: Business Process Outsourcing (BPO)

Why Consider This Job Opportunity...
? Competitive base pay with regular reviews and raises based on tenure and performance
? Opportunity for career advancement and growth within the organization
? Fun and engaging work environment with a casual dress code
? Paid time off, holidays, and paid training opportunities
? Incentives including monetary rewards and prizes such as electronics and trips
? MCI provides necessary equipment for remote work, allowing flexibility

What To Expect (Job Responsibilities)
? Handle inbound customer inquiries and troubleshoot basic technical issues
? Listen to customers, understand their needs, and resolve customer issues
? Utilize systems and technology to complete account management tasks
? Recognize sales opportunities and apply sales skills to upgrade services
? Ensure first call resolution through effective problem-solving and call handling

What Is Required (Qualifications)
? Must be 18 years of age or older
? High school diploma or equivalent
? Excellent organizational, written, and oral communication skills
? Ability to type swiftly and accurately (20+ words per minute)
? Basic knowledge of Microsoft Office Suite and Windows operating system

How To Stand Out (Preferred Qualifications)
? Highly motivated, energetic, and dedicated with a strong customer service orientation
? Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
? Exceptional interpersonal skills and the ability to build relationships with team members and customers

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #Incentives

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