Customer Relations Consultant

Job Summary

Job Title: Customer Relations Consultant

Company: Amazon Inc.

Job Type: Full-time

Location: Washington State

Salary: Competitive Salary

Working Hours: 9 AM – 5 PM

Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) with company match, Employee Discounts

Job Description

Amazon Inc. is seeking a dedicated Customer Relations Consultant to join our vibrant team in Washington State. The ideal candidate will be responsible for managing and enhancing customer relationships, ensuring customer satisfaction, and resolving any escalated issues promptly and professionally.

Key Responsibilities

• Manage and respond to customer inquiries through various channels including phone, email, and chat


• Resolve customer issues efficiently and effectively while maintaining a high level of customer satisfaction


• Identify and escalate complex issues to the appropriate departments for resolution


• Provide product information and assist customers with their purchasing decisions


• Document customer interactions and issues accurately in our CRM system


• Assist in developing customer service policies and procedures


• Analyze customer feedback and provide insights to improve our services

Requirements

• Strong communication skills, both written and verbal


• Excellent problem-solving abilities


• Ability to work independently and as part of a team


• Strong organizational and multitasking skills


• Proficiency in Microsoft Office Suite


• Experience using CRM software is a plus

Educational Qualifications

• High School Diploma or equivalent; Bachelor’s degree preferred

Experience

• 2+ years of experience in a customer service or relations role


• Experience in the e-commerce industry is an advantage

Company Overview

Amazon Inc. is a global leader in e-commerce and technology. Founded in 1994, our mission is to be Earth’s most customer-centric company. We offer a wide range of products and services, including Amazon Prime, AWS, and more. Our diverse and inclusive workforce is dedicated to making a positive impact on customers and communities worldwide.

Why Join Amazon?

At Amazon, we value innovation, customer obsession, and operational excellence. We encourage our employees to bring their unique perspectives and ideas to the workplace, fostering a culture of creativity and continuous improvement. Joining Amazon means being part of a dynamic and supportive environment where you can grow your career and make a real difference.

Equal Opportunity Employer Statement

Amazon is an Equal Opportunity Employer. We are committed to providing an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, or any other characteristic protected by law.

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