Client Support Technician

Job Summary

**Job Title:** Client Support Technician

**Job Type:** Full-Time

**Salary:** Competitive Hourly Rate

**Working Hours:** 40 hours per week

**Company:** Amazon Inc.

**Location:** Washington State

**Benefits:** Health, Dental, Paid Training, Paid Vacations, 401(k) Match, Employee Discounts

Job Description

Amazon Inc. is seeking a dedicated and customer-focused Client Support Technician to join our dynamic team in Washington State. This role involves troubleshooting and resolving technical issues, ensuring a seamless experience for our clients. The ideal candidate will possess excellent problem-solving skills, a strong technical background, and a passion for customer service.

Requirements

– Strong technical aptitude

– Excellent communication and interpersonal skills

– Ability to troubleshoot and resolve technical issues efficiently

– Familiarity with multiple operating systems and software applications

– Customer service experience is a plus

Responsibilities

– Provide technical support to clients via phone, email, and chat

– Diagnose and resolve technical issues in a timely manner

– Document and track customer interactions and resolutions

– Collaborate with other team members and departments to ensure client satisfaction

– Assist in the development of support materials and documentation

– Stay updated on the latest technology trends and product updates

Benefits

– Comprehensive Health Insurance

– Dental and Vision Coverage

– Paid Training Programs

– Generous Paid Vacation and Sick Leave

– 401(k) Retirement Plan with Company Match

– Employee Discounts on Amazon Products and Services

Educational Qualifications

– High School Diploma or equivalent required

– Associate or Bachelor’s degree in IT, Computer Science, or related field preferred

Experience

– 1-2 years of experience in a technical support role preferred

– Experience with Amazon products and services is a plus

Company Overview

Amazon Inc. is a global leader in e-commerce and technology, renowned for its innovative products and customer-centric services. Our mission is to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online. With a vast array of services, including Amazon Web Services, Prime Video, and Alexa, we are continually evolving to meet the needs of our customers.

Why Join Amazon?

Joining Amazon means being part of a team that is dedicated to innovation and excellence. We offer a dynamic work environment, opportunities for growth, and the chance to work on cutting-edge technologies. Our employees are our greatest asset, and we are committed to providing them with the resources they need to thrive. Whether you are looking to advance your career or make a difference in the world, Amazon is the place for you.

Equal Opportunity Employer Statement

Amazon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join us in our mission to continually improve the customer experience and shape the future of technology. Apply today!

Apply Job!