Benefits Verification Representative – Work From Home

Job Title: Benefits Verification Representative – Work From Home

Job Summary

We are seeking a dedicated Benefits Verification Representative to join our team at **American Express**. This is a part-time position, offering a competitive salary of $20 – $25 per hour, based on experience. The working hours will be flexible, allowing you to work under 4 hours a day, from the comfort of your home. At American Express, we prioritize employee well-being and provide a comprehensive benefits package that includes Health and Dental Insurance, Paid Training, Paid Vacations, and the opportunity for career growth. Enjoy a remote work environment that values flexibility and work-life balance.

Job Description

As a Benefits Verification Representative, you will play a critical role in ensuring clients and their members receive the benefits they are entitled to under their health insurance plans. Your primary responsibility will be to verify insurance benefits, facilitate authorization processes, and communicate with healthcare providers, insurance companies, and patients to gather necessary information.

In this remote position, you will leverage your strong communication and analytical skills to resolve inquiries and process benefit verifications efficiently. You will be expected to maintain a high level of accuracy and attention to detail while demonstrating empathy and professionalism in all interactions.

Your role will involve collaborating with other team members to optimize workflows, improve processes, and enhance customer satisfaction. We are looking for someone who is proactive, self-motivated, and capable of handling multiple tasks simultaneously. As you gain experience in this role, you will have the opportunity to expand your skill set and take on additional responsibilities.

You will be trained on our systems and procedures, and we provide ongoing support to ensure your success. American Express values a diverse workforce and encourages applicants from all backgrounds to apply.

Requirements

1. High school diploma or equivalent; additional education in healthcare or business is a plus.

2. 1-2 years of experience in a healthcare setting, preferably in benefits verification or similar roles.

3. Strong understanding of health insurance terminology and processes.

4. Excellent verbal and written communication skills.

5. Proficiency in computer software, including Microsoft Office Suite and healthcare databases.

6. Ability to work independently and demonstrate initiative.

7. Strong analytical skills with a keen attention to detail.

Responsibilities

1. Verify patient insurance benefits and coverage details accurately and timely.

2. Communicate with insurance providers to obtain necessary authorizations and clarifications.

3. Document all interactions and maintain updated records in the system.

4. Assist patients in understanding their benefits and provide clarity on coverage.

5. Coordinate with healthcare providers to ensure all necessary information is collected for verifications.

6. Address and resolve any discrepancies or issues related to benefit verification.

7. Participate in team meetings and training sessions to improve processes and service delivery.

Benefits

– Health and Dental Insurance

– Paid Training and Professional Development

– Paid Vacations and Sick Leave

– Flexible Working Hours

– Remote Work Environment

– Opportunity for Career Advancement

– Employee Discounts and Perks

Educational Qualifications

– High School Diploma or GED required.

– An Associate’s or Bachelor’s degree in a related field is preferred.

Experience

– Minimum of 1-2 years of experience in a healthcare, insurance, or customer service role is preferred but not mandatory.

Company Overview

American Express is a global financial services company known for its commitment to customer service and innovation. We value diversity, equity, and inclusion, fostering a culture that encourages collaborative and creative thinking. With a mission to provide the world with the best customer experience, we strive to recruit and retain top talent, offering a supportive environment where you can grow professionally and personally. Join us in making a difference in the lives of our customers while advancing your career in the healthcare industry!

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