Chat Support Representative-Remote

Remote, USA Full-time Posted 2025-05-04

ProMed Healthcare, a leading healthcare provider in the Hospital & Health Care industry, is seeking a dedicated and customer-focused individual for the position of Chat Support Representative-Remote. As a Chat Support Representative, you will be responsible for providing exceptional customer service and support to our clients through online chat platforms. This is a remote position, allowing you... to work from the comfort of your own home while making an impactful difference in the lives of our patients.

Responsibilities
? Respond to incoming chat inquiries from clients promptly and professionally.
? Troubleshoot and resolve customer issues with efficiency and accuracy.
? Provide accurate and detailed information about ProMed Healthcare's services and offerings.
? Collaborate with other teams to escalate and resolve complex issues.
? Educate customers on self-service options and assist with navigation of online platforms.
? Maintain comprehensive and up-to-date knowledge of ProMed Healthcare's products and services.
? Document all customer interactions and take necessary follow-up actions.

Requirements
? Minimum of 2 years of experience in customer service or a related field.
? Excellent written and verbal communication skills.
? Strong problem-solving skills and ability to think on your feet.
? Proficiency in using chat and messaging platforms.
? Ability to work independently and meet targets.
? Knowledge of medical terminology and healthcare processes is a plus.
? Professional and empathetic demeanor

Apply for the Job

Chat Support Representative-Remote

Similar Remote Jobs

Chat Support Representative-Remote

Live In Caregiver

Member Support Representative

Software Engineer Intern

Online Chat Representative

Online Chat Representative

Remote Chat Agent

Customer Service Agent

Customer Service Agent

Customer Support Specialist

Registered Dental Assistant

Manager, Sustainability Reporting North America

No Phone Needed Remote Jobs Earn $25-$35/hr from Home Focus on Non-Phone Tasks

Counsel, State Regulatory and Government Affairs

Remote Data Entry Clerk ( 40/hr )

Customer Service Representative

Director, Colleges & Universities

Jewelry Television - Customer Care At-Home Live Chat Agent

Part Time Sales ? Flexible Work ? Work from Home

Independent Scanning Specialist