Customer Service Agent

Employer Industry: Dental Insurance

Why Consider this Job Opportunity...
• Competitive salary up to $55,000 annually
• Opportunity for career advancement and growth within the organization
• Extended training provided for new hires
• Supportive and collaborative work environment
• Ability to work remotely or hybrid in Minnesota
• Chance to advocate for and assist customers with their needs

What to Expect (Job Responsibilities):
• Manage incoming calls and customer service inquiries using telephonic and computer software systems
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods and tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

What is Required (Qualifications):
• High School Diploma
• Exceptional verbal and written communication skills
• Experience interacting with customers
• Excellent problem-solving skills
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours

How to Stand Out (Preferred Qualifications):
• Bachelor's degree; or equivalent combination of education and experience
• Call center experience
• Strong understanding of company products, policies, and services

#CustomerService #CareerOpportunity #RemoteWork #TrainingProvided #DentalInsurance

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