Customer Service Rep-Mountain Time Zone Only

Talascend is seeking qualified candidates to apply for a remote Customer Service Representative located in Mountain Time Zone ONLY.

Job Overview:
The Caption Care Operations Specialist works within the Caption Care Operations team and contributes to initiatives and tasks to ensure service excellence. They include but are not limited to: integration tasks, scheduling, PAS team support, Inbound and outbound calling for patients and key initiatives.

RESPONSIBILITIES: ? Monitor processes for outreach and engagement of patients in the Caption Care service. ? Contribute to activities within the broader operations team. ? Contribute to Operations teams activities to build outreach and engagement features in the Caption Care platform. ? Support operations to outline needs and make recommendations regarding scheduling/call center requirements and features. ? Perform other duties as assigned.

REQUIREMENTS: ? Bachelors degree in Business or related field ? 3-5 years experience in a healthcare delivery support role. ? Proficient with Microsoft 365 or similar software. ? Ability to work independently.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the
qualifications of the position will be contacted. The details of the position are only a summary, other
duties may be assigned as necessary.

Background Check and Drug Screen may be required.

Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to
experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k),
EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date
of hire, plan requirements, schedule type, and client work site mandates.

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race,
religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or
veteran status.