Customer Service Representative Specialist

Customer Service Representative Specialist

Job Summary

Job Type: Full-time

Salary: Competitive and based on experience

Working Hours: Flexible schedule

Company: American Express

Location: Remote

Benefits: Health, Dental, Paid Training, Paid Vacations, Retirement Plans

Job Description

American Express is seeking dedicated and enthusiastic individuals for the position of Customer Service Representative Specialist. The successful candidate will play a critical role in delivering extraordinary customer service to our esteemed clients. This role requires a proactive approach to problem-solving and exceptional communication skills.

As a Customer Service Representative Specialist, you will be the first point of contact for our customers, providing superior support and resolving inquiries effectively. Your primary objective is to ensure customer satisfaction and loyalty by delivering top-notch service and support.

We offer a flexible schedule that accommodates your needs while providing the opportunity to work from the comfort of your home. American Express values its employees and offers comprehensive benefits, including health and dental insurance, paid training, and paid vacations. Join our dynamic team and grow your career in a supportive and inspiring environment.

Requirements

• High school diploma or equivalent


• Previous experience in customer service or a related field


• Excellent verbal and written communication skills


• Strong problem-solving abilities


• Ability to manage multiple tasks and priorities


• Proficiency in using computers and various software applications


• Strong interpersonal skills and a customer-focused attitude

Responsibilities

• Respond to customer inquiries and provide accurate information


• Resolve customer issues promptly and efficiently


• Maintain a high level of professionalism and confidentiality


• Update customer records and document interactions


• Collaborate with team members to improve service delivery


• Provide feedback to management on customer interactions


• Participate in ongoing training and development programs

Benefits

• Health and Dental Insurance


• Paid Training


• Paid Vacations


• Retirement Plans


• Flexible Schedule


• Remote Work Opportunities

Educational Qualifications

High school diploma or equivalent is required. Additional certifications in customer service or a related field are a plus.

Experience

Previous experience in customer service, call center, or a related field is highly preferred. Experience in using customer service software and tools is advantageous.

Company Overview

American Express, a global leader in financial services, is renowned for its commitment to customer satisfaction and innovation. We empower our employees to deliver exceptional service and exceed customer expectations. Our inclusive culture fosters professional growth and personal development, making American Express a great place to build a fulfilling career.

We invite you to apply for the position of Customer Service Representative Specialist and join our dedicated team at American Express. Make a difference in the lives of our customers and enjoy the benefits of working with a prestigious company.

Apply Job!