Customer Support Technician

Job Summary

**Job Type:** Full-time

**Salary Unit:** Hourly

**Company:** Amazon Inc.

**Location:** State of Washington

**Benefits:** Health, Dental, Paid Training, Paid Vacations, and more

Job Description

Amazon Inc. is seeking a dedicated and customer-oriented Customer Support Technician to join our team in the State of Washington. The successful candidate will provide exceptional support to our customers, ensuring their queries and concerns are resolved efficiently and effectively.

Requirements

– High school diploma or equivalent

– Strong communication skills, both written and verbal

– Basic computer literacy, including familiarity with Microsoft Office Suite

– Ability to work in a fast-paced environment

– Problem-solving skills and an ability to think on your feet

– Flexibility to work various shifts, including weekends and holidays

Responsibilities

– Respond to customer inquiries via phone, email, and live chat

– Troubleshoot and resolve customer issues in a timely manner

– Document and track customer interactions using our internal systems

– Collaborate with other departments to resolve complex issues

– Provide feedback to improve customer support processes

– Maintain a high level of professionalism and empathy in all customer interactions

Benefits

– Comprehensive health and dental insurance

– Paid training programs to enhance your skills

– Paid vacations to ensure work-life balance

– Opportunities for career advancement within Amazon

Educational Qualifications

– High school diploma or equivalent is required

– Additional certifications in customer service or IT support are a plus

Experience

– Previous experience in a customer support role is preferred but not mandatory

– Experience with CRM software is a plus

Company Overview

Amazon Inc. is a global leader in e-commerce, cloud computing, and AI. We strive to be Earth’s most customer-centric company, building a place where people can find and discover anything they want to buy online. With a commitment to innovation and customer satisfaction, Amazon provides a wide array of products and services to millions of customers worldwide.

Why Join Amazon

– Be part of a company that values customer satisfaction above all

– Work in a dynamic and inclusive environment

– Enjoy numerous opportunities for career growth and development

– Receive competitive compensation and comprehensive benefits

Equal Opportunity Employer Statement

Amazon Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made on the basis of qualifications, merit, and business needs. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Join Amazon Inc. today and become part of a team that strives to exceed customer expectations every day!

Apply Job!