Global Client Support Associate

Description:
? Provide top-quality support to clients as a first touch point for Context
? Act as a brand ambassador for Context to potential clients inquiring through email
? Assist placing and adjusting or cancelling orders
? Handle payments, credits, and refunds
? Ensure relevant client information is added to orders and expert notes
? Work closely with regional Global Client Support Managers to improve client experience
? Collaborate with Global Client Support Manager to vision future tooling automations
? Support team and contractors with decision-making and escalations for client issues
? Proactively identify and escalate potential client pain points
? Cultivate a strong co-working relationship with regional Delivery teams

Requirements: ? A passion for traveling and learning about world culture, history, and art ? A minimum of 2-3 years of experience working in a client-facing role, preferably in the travel, tourism, or hospitality industry ? Digital native or strong digital... proficiency - preference for applicants with experience in Front, Hubspot, Slack, and Google for Business suite (Google Sheets, Docs, Forms, Drive, Gmail) ? Ability to work efficiently in a fast-paced, international, tech-reliant environment, independently and as part of a distributed team ? Bachelor's degree in the liberal arts preferred

Benefits:
? A supportive, mission-oriented work environment with colleagues who care
? Unlimited access to online seminars and in-person tours
? Annual learning & wellness stipend to pursue personal and professional interests
? A competitive salary with 401K (+ match), health & dental insurance
? Tech stipend
? Flexible PTO (with no caps, encouraged minimums, and parental leave)
? A remote-first work policy
? An annual company retreat

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