Remote Outbound Call Center Representative

Luxury Bath

[email protected]

(504) 456-5858

Outbound Call Center Representative - $15.00/ hour plus uncapped

commissions

$13 to $15 an hour

Full-time and Part-time

No Degree Mentioned

Health insurance

Dental insurance

Qualifications
? A minimum of 1 year's call center experience or 2+ years of general work experience is mandatory.
? Candidates with previous high volume outbound call center experience in a metrics-centric environment

handling auto-dialer and scripts are given preference.
? An enthusiasm for working in a results-focused outbound call center milieu.
? Convincing yet courteous demeanor while managing customer objections and issues.
? Effective communication skills characterized by a friendly and conversational tone.
? Strict adherence to daily schedule including timely start, breaks, lunch, and end times.
? Strong technical acumen and the proficiency to simultaneously manage multiple systems while making

calls.
? Fluency in English
? To qualify for remote or hybrid position, you must have reliable internet service with a verified minimum of

10MB upload/download availability in your home.
? To qualify for remote or hybrid position, you must have the following equipment: keyboard, monitor and

computer. Company provides headset. You are to provide your own workspace, furniture and ensure a

quiet workspace.
? A clear background check is a prerequisite for this role.

Benefits
? Begin with a rate of $13.00 to 15.00 per hour plus uncapped monthly commissions: based on experience.
? Full time (Monday-Friday, 8AM-4:30PM)
? Part time Flexible hours
? We offer highly competitive benefits.
? Medical, Dental and Vision plans, with coverage starting from the first of each month after 90 days of your

starting date
? Pay is bi-weekly and includes monthly potential bonuses from commissions.

Responsibilities
? Your responsibility will be to connect with customers through our CRM, schedule and confirm appointments.
? Achieve a minimum of 300 calls per day and the ability to set 5 to 7 appointments per day.
? Consistently demonstrate impeccable customer service and customer satisfaction.
? Effectively communicate appointment expectations, respond to objections tactfully and professionally
? Display a positive, professional, and energetic demeanor towards customers and co-workers.
? Meet daily performance expectations set by the department head.
? Negotiation skills in setting times and dates for appointments.
? Immediately escalate any member complaints to your manager.
? Participate occasionally in one-on-one coaching sessions

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