Reservations Agent

**Job Title:** Reservations Agent

**Company:** Disney

**Job Type:** Part-Time (Under 4 hours per day)

**Salary:** Hourly

**Location:** Remote

**Benefits:** Health Insurance, Dental Coverage, Paid Training, Paid Vacations

**Job Summary:**

Join the magical world of Disney as a part-time Reservations Agent! This remote position offers a fantastic opportunity to bring smiles to families while enjoying a flexible schedule, working less than 4 hours per day. You will be the frontline of our world-class hospitality, ensuring guests have an unforgettable experience by assisting them with booking and managing reservations. This role includes competitive hourly wages plus a comprehensive benefits package featuring health and dental insurance, paid training, and paid vacations.

**Job Description:**

As a Disney Reservations Agent, you will provide personalized planning services to guests with an upbeat and friendly demeanor. This role is crucial in creating magical experiences for guests by offering tailored solutions to their vacation needs. You will handle inquiries about hotel bookings, dining reservations, ticket purchases, and special requests, ensuring all interactions align with the Disney standards of service excellence.

Responsibilities include:

– Communicating effectively with potential guests via phone, email, or chat.

– Providing accurate information about products, services, pricing, and availability.

– Processing reservations, modifications, and cancellations.

– Helping guests navigate their options to create customized vacation packages.

– Resolving issues with empathy and efficiency.

– Maintaining a detailed understanding of the evolving Disney parks, events, and promotions.

– Upholding the Disney brand by delivering service excellence at every touchpoint.

This role requires a personable, detail-oriented individual who thrives in a dynamic, customer-focused environment. You should possess outstanding communication skills, a passion for service, and a love for Disney products and services.

**Requirements:**

– High school diploma or equivalent.

– Proven customer service experience or a similar role.

– Strong proficiency with computers and basic software systems.

– Ability to work effectively in a remote environment.

– Excellent communication and interpersonal skills.

– Availability to work weekends, holidays, and select evenings.

– Ability to handle stress and stay organized during high-volume periods.

**Responsibilities:**

– Deliver timely, accurate, and professional customer service.

– Manage multiple tasks and navigate systems simultaneously.

– Build and maintain strong relationships with guests.

– Meet personal and team reservation targets.

– Follow communication procedures, guidelines, and policies.

– Go the extra mile to engage customers.

– Ensure guest satisfaction and provide professional customer support.

**Benefits:**

– Competitive hourly wage.

– Flexible scheduling.

– Health and dental insurance.

– Paid training to ensure you are equipped with the knowledge to succeed.

– Paid vacations to promote work-life balance.

– Opportunities for career advancement within the Disney company.

**Educational Qualifications:**

– Minimum of a high school diploma or equivalent is required.

– Further certifications in hospitality or customer service are a plus.

**Experience:**

– Previous experience in customer service, hospitality, or related field preferred.

**Company Overview:**

Disney, a multinational mass media and entertainment conglomerate, is known for its film studio division, theme parks, and family-friendly entertainment. Working with us means being part of a beloved brand dedicated to creating memorable experiences. Our employees are encouraged to foster innovation, serve the global community, and uphold the spirit of creativity that is uniquely Disney.

Join our team and play a crucial role in delivering the magic of Disney to guests all around the world!

Apply Job!