Senior Manager, Resy Revenue Operations

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Revenue... Operations - New York, NY - Full Time

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

Resy is the American Express global dining platform and sits within the USCS organization. Connecting the world?s best restaurants with the world?s best diners, we deepen the membership model with our Card Members. Our mission is to connect the world?s best restaurants with the world?s best customers through a trusted, innovative, and un-replicable global SaaS platform, built on the promise of access and unforgettable experiences.

Resy?s SaaS platform offers a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.

The Senior Manager, Revenue Operations will play a critical role in optimizing revenue generation processes through comprehensive data analysis, forecasting, and pipeline management. This position will require a strong analytical approach, proficiency with data centralization tools, and experience with key technologies such as Salesforce, Looker, and Outreach.io. The ideal candidate will have at least five years of experience in revenue operations, with a demonstrated ability to leverage data to drive strategic decisions.

An ideal candidate for this role should enjoy working in an innovative, energetic, and high growth technology company, and have an appreciation for efficient and thoughtful analysis & insights best practices. Strong operations experience is a must and experience building an infrastructure that allows the sales and success teams to streamline their daily efforts at scale.
What youll do:
? Conduct in-depth analysis of revenue data to identify trends, opportunities, and areas for improvement.
? Develop and maintain dashboards and reports using Looker and other BI tools to provide actionable insights to the sales and executive teams.
? Create and manage revenue forecasts, ensuring accuracy and consistency across the organization.
? Monitor and analyze sales pipeline data to identify potential risks and opportunities, providing recommendations to optimize pipeline health.
? Ensure data integrity and centralization across various systems and tools, including Salesforce and Outreach.io.
? Implement and maintain data management processes to ensure accurate and up-to-date information is available for decision-making.
? Evaluate and refine revenue operations processes to enhance efficiency and effectiveness.
? Collaborate with cross-functional teams to implement best practices and streamline workflows.
? Leverage Salesforce, Looker, Outreach.io, and other relevant tools to support revenue operations initiatives.
? Stay updated with the latest technologies and trends in revenue operations to continuously improve our processes and tools.
? Uphold the Blue Box values by ensuring all revenue operations adhere to brand protection and governance processes.
? Foster a culture of doing it the right way, ensuring all practices follow company standards and regulatory requirements.
? Experience with Salesforce configuration changes including workflows, process builder, fields, page layouts, approvals, record types, custom settings, and more.
? Understanding basic triggers / apex code knowledge. Work with Salesforce Premier Support to troubleshoot.
? Oversee American Express third-party life cycle management for technological evaluation & assessments on an ongoing basis.
Who you are:
? Minimum of five years of experience in sales or revenue operations or a related role, with a strong focus on data analysis and process improvement.
? Strong Salesforce experience required. Salesforce Admin Certification preferred.
? Platform App Builder Preferred. Ideally Trailhead Badges / Super Badges.
? Proficiency of go-to-market tech-stack including Outreach.io, Docusign, Salesforce CPQ, Salesforce Marketing Cloud, etc.
? Experience working in a high growth company at scale.
? A passion for curiosity, troubleshooting, and finding unexpected behavior.
? Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights.
? Strong project management skills, with the ability to manage multiple initiatives simultaneously.
? Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
? Detail-oriented and highly organized, with a commitment to data accuracy and integrity.
? Knowledge of governance processes and compliance standards.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we?ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
? Competitive base salaries
? Bonus incentives
? 6% Company Match on retirement savings plan
? Free financial coaching and financial well-being support
? Comprehensive medical, dental, vision, life insurance, and disability benefits
? Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
? 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
? Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
? Free and confidential counseling support through our Healthy Minds program
? Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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