Customer Support Associate

Here at Officely, our mission is to make Flexible Work, really work.

Officely is a desk booking and flexible office management tool that lives in Slack and MS Teams. We show who is working where each day - whether they are in the office, at home or travelling. Recomend the best days to go into the office and allow users to prebook anything they need to get their work done. All whilst getting full analytics of how your office is being used.We have clients all around the world and 100ks of users using our product every month.

Why you will love working here

Flexible Work:

Officely was founded on a single truth. The happiest and most productive employees are those that have the autonomy and flexibility to choose where and when they work. Everything we do at Officely is to promote that way of working and to ensure that way of working for our employees.

Autonomous Work:

We believe that the best management strategy is to hire smart people and then get out of their way. So we are... looking for people who thrive on being autonomous and working without much structure.

Calm not Crazy:

Everyone has that friend who is always ?crazy at work?. We don?t want crazy. We want calm. You?re not going to find that key insight or breakthrough idea north of the 14th hour in the day. Creativity, progress, and impact do not yield to brute force. They yield to a calm, unstressed mind.Working at a flexible workplace that focuses on outputs rather than inputs requires a lot of drive and energy. If you are the type of person that needs a lot of guidance, motivation and handholding please don't apply.

You'll be a good fit if you're:
? Empathetic
? Fluent in English and a great communicator
? You're proactive and full of enthusiasm
? Pay attention to detail
? Autonomous
? Take initiative
? You're comfortable with change
? Having previous customer support experience is a bonus
? You are reasonably technical

Responsibilities will include:
? Looking after the customer support channels
? Creating tech support tickets
? Sharing customer feedback
? Escalating any issues that might arise
? Helping with the daily tasks

The role is:
? Remote
? Part-time ?3,500
? Flexible, 20 hours per week, UK hours

Please apply if this sounds like a role for you

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